Ensuring Your Satisfaction from Core to Crest

At Core Crest Digital, we’re committed to delivering exceptional web development, mobile development, and digital marketing services that meet your expectations. We strive to ensure your satisfaction with every project, but we understand that sometimes things may not go as planned. Our refund policy is designed to be fair, transparent, and client-focused, reflecting our dedication to building trust and lasting relationships. Below, we outline the terms and process for refunds.

Our Refund Commitment: Your Peace of Mind Matters

We aim to deliver services that align with your vision and goals. If you’re not satisfied with the work provided, we’ll work diligently to address your concerns. Refunds are considered on a case-by-case basis, depending on the nature of the project, the stage of completion, and the terms agreed upon in your contract. Our goal is to ensure you feel confident in the value we provide, from the core of our collaboration to the crest of your success.Eligibility for Refunds: When Can You Request a Refund?

  • Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified timeline due to our oversight, you may be eligible for a full or partial refund.
  • Unsatisfactory Work: If the delivered work does not meet the agreed-upon scope or quality standards, and we’re unable to resolve the issue after reasonable revisions, a refund may be considered.
  • Cancellation: If you cancel a project before work begins, you may be eligible for a refund, minus any administrative or preparatory costs incurred.Please note that refunds are not applicable for work already completed, approved, or for services impacted by client delays, such as late feedback or content submission.

Refund Process: How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Us: Email us at refund@corecrestdigital.com with your project details, including your name, project ID, and a clear explanation of your concerns.
  2. Review: Our team will review your request within 5-7 business days and may reach out for additional information to better understand the issue.
  3. Resolution: We’ll work with you to resolve the concern. If a refund is deemed appropriate, it will be processed within 10-14 business days to your original payment method.For any questions or assistance during this process, feel free to reach out to our support team at support@corecrestdigital.com.

Non-Refundable Services: Understanding the Exceptions

Certain services and costs are non-refundable, including:

  • Third-Party Fees: Costs for domain registration, hosting, or paid advertising campaigns (e.g., PPC) are non-refundable once incurred.
  • Completed Work: If a project phase has been completed and approved, the associated fees are non-refundable.
  • Custom Work: Custom designs, development, or marketing strategies tailored specifically for your project are non-refundable once delivered.We encourage open communication to address any concerns before they escalate, ensuring your project aligns with your expectations.

Contact Us for Support: We’re Here to Help

Your satisfaction is our priority, and we’re here to support you every step of the way. If you have any questions about our refund policy or need assistance with your project, don’t hesitate to reach out. Email us at support@corecrestdigital.com, or visit our website at corecrestdigital.com to learn more about how we can help you achieve your digital goals. Let’s work together to reach the crest of success!